![]() Eventually, there will be a new driver or a new update that will fix it.I can't say that the P5100 feels radically different from the lower cost Eikon in a practical sense, but it is a bit easier to use because it stays in place on my desk and doesn't flop around. In my case, it reappeared with all my original settings intact.ĭell, Goodix, and Microsoft are stuck in a death spiral trying to resolve this. When you return to the device manager, you should now see the "Biometric devices" heading and if you open it you will see "Goodix fingerprint." When you return to settings, the fingerprint settings will no longer be greyed out and you can set it up. Once you have uninstalled it, you can reboot and windows will reinstall it with the default (older) driver (at least I think this is what it is doing). Right-click on it and select the driver tab. If you have the same flaw that I had, one of the controllers will have a yellow triangle with an exclamation mark on it signaling a problem with that device. In the device manager, click on "Universal Serial Bus Controllers" near the bottom. In the case of my Dell Inspiron, no "Biometric Device" appears in the device manager, not even the "Biometric Device" heading appears. Thoroughly research any product advertised on the site before you decide to download and install it. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). The page appears to be providing accurate, safe information. Standard Disclaimer: This is a non-Microsoft website. Once uninstalled, go to this link below and download and install the driver I appreciate your time getting back to this thread, please proceed with these steps. To protect your privacy, do not post any personal information. *This is a public forum and I do not work for Microsoft nor do I have access to any user accounts. Have a wonderful day ahead and stay safe. Look for the system model and manufacturer and post it here. To check the system model proceed with these steps. ![]() What is the exact model of your computer? ![]() If issue persist, let's download the updated driver. Restart your computer and check the fingerprint. ![]() Look for Fingerprint driver that was installed Expand the Biometric driver or Human Interface Device My name is Carlo, I am also using Windows 10 pc and community member like you. ![]()
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